kkfb's Privacy Policy

1 Introduction and Overview

kkfb is an online entertainment and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the kkfbapk.cam website and its associated mobile applications.

Through this policy, kkfb aims to inform its users under what circumstances, for what purposes, and by what methods their personal information is processed. By using the platform, you accept the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form kkfb's legal framework.

kkfb treats the privacy of its users with the utmost importance. No information is collected unnecessarily, and collected information is never used for unlawful purposes. If you have any questions, please contact us directly through the contact details provided at the end of this document.

2 Information We Collect

kkfb collects two types of information — information provided directly by the user, and information collected automatically.

2.1 Information Provided Directly

The following information is collected during account registration and management:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form, never visible in plain text)
• National ID card or passport number (for identity verification)
• Payment details related to deposits and withdrawals (bKash, Nagad, Rocket, Upay numbers)
• Messages sent via live chat and email

2.2 Automatically Collected Information

The following information is recorded automatically while using the platform:

• IP address and device type
• Browser type and operating system
• Time of website visit and session duration
• Log of pages viewed
• Game history and betting transactions

3 How We Collect Information

kkfb collects information in the following ways:

• Registration form: Information is collected directly through the form filled out when creating an account.
• Identity verification process (KYC): Documents are collected during user identity verification to secure the account.
• Payment process: Relevant financial information is collected during deposits and withdrawals.
• Cookies and session tracking: Session information and user preferences are collected through cookies while you are active on the website.
• Customer support: Information exchanged during live chat or email contact is stored.
• Automatic logging: The server automatically records technical details of each request.

kkfb never purchases user information from third parties and does not collect irrelevant information without the user's consent.

4 How We Use Information

Collected information is used only for the specific purposes listed below:

4.1 Account Management

Information is used to create, verify, manage, and secure user accounts. Identity verification information helps ensure account security.

4.2 Payment Processing

Relevant information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. A record of every transaction is kept.

4.3 Customer Support

Information is used to provide assistance through 24/7 live chat and email. Keeping a history of previous contact allows us to provide better service.

4.4 Platform Improvement

Anonymous statistics derived from analysis of user behaviour are used to improve platform functionality, add new features, and enhance the user experience.

4.5 Fraud and Suspicious Activity Prevention

Transaction data and usage logs are analysed to detect and prevent unauthorised access, money laundering, or any other suspicious activity.

4.6 Communications and Notifications

Mobile numbers and email addresses are used to send important account notifications, transaction confirmations, and security alerts.

5 Data Storage and Security

kkfb protects all data stored on its servers using SSL (Secure Socket Layer) encryption technology. User passwords are never stored in plain text — only a one-way encrypted hash is kept.

Measures kkfb takes for data security:

• Use of TLS/SSL technology for data transmission
• Encrypted database storage for sensitive information
• Internal data access restricted to authorised staff only
• Regular security audits and vulnerability testing
• Automatic protection against suspicious login attempts
• Firewall and intrusion detection systems

Data retention period: For active accounts, financial and identity-related information is retained for a set period after account closure as required by legal obligations. After the specified period, data is securely deleted.

6 Sharing Information with Third Parties

kkfb does not sell user information to third parties for commercial purposes. However, specific information may be shared with specific parties in the following circumstances:

6.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks. These organisations are governed by their own privacy policies.

6.2 Game and Technology Providers

Game studios including PG Soft, Pragmatic Play, JILI, Evolution, and Spribe can see technical gameplay data, but do not receive personal identity information.

6.3 Law Enforcement Agencies

kkfb is legally required to provide relevant information in response to valid legal processes, court orders, or requests from government authorities.

6.4 Fraud Prevention

In cases of active fraud or money laundering investigations, the minimum necessary information may be shared with security partners.

7 Cookies and Tracking Technologies

Cookies are used on the kkfb website. Cookies are small text files stored in your browser that allow the site to recognise you on future visits.

7.1 Types of Cookies Used

• Essential cookies: Required to keep login sessions active and for security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and account settings.
• Analytics cookies: Used to anonymously analyse how many users are visiting which pages.
• Security cookies: Help detect suspicious login attempts.

7.2 Cookie Controls

You can delete cookies or refuse to accept new ones at any time from your browser settings. Please note that disabling essential cookies may affect the core functionality of the website.

8 User Rights

Every user registered on the kkfb platform has the following rights regarding their own information:

• Right to access: You may request to know what information is stored about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances, though some data may be retained due to legal obligations.
• Right to object to processing: You may object to the processing of your information for specific reasons.
• Right to data portability: You may request your information in a commonly readable format.
• Right to withdraw consent: For optional data processing, you may withdraw consent you previously gave at any time.

To exercise any of the above rights, please contact our customer support team. We provide assistance in both Bengali and English, 24/7.

Using the platform responsibly is also important for your own protection. Read our responsible gaming guidelines to set your own limits and stay safe.

9 Protection of Minors

All kkfb services are strictly for persons aged 21 and above. Anyone under the age of 21 is strictly prohibited from opening an account or using the platform.

National ID card or passport information is collected to verify age at the time of registration. If there is any suspicion that an account belongs to a minor, kkfb reserves the right to suspend that account immediately.

kkfb never knowingly collects or stores personal information of anyone under the age of 21. If any such information is accidentally collected, it is deleted immediately.

10 Policy Changes

kkfb reserves the right to amend or update this privacy policy as needed. If any significant changes are made, users will be notified via their registered mobile number or email.

After each change, the "Last updated" date on this page will be revised. Continued use of the platform after any change will be taken as your acceptance of the updated policy.

If you have questions about any changes to the policy or do not agree to the updated policy, you may request closure of your account. Answers to all related questions can also be found in our FAQ section.

11 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact kkfb through the following:

• Live chat: Get immediate assistance through the 24/7 live chat service available on the website.
• Email: [email protected] — you may write in either Bengali or English.

Including your registered mobile number or username when contacting us will help us assist you more quickly. We will do our best to respond to your request as soon as possible.